Legal & Policies – Hukam Karen
By using Hukam Karen, you agree to our Terms & Conditions, Privacy Policy, and Payment Policy.
Terms & Conditions
Hukam Karen ("Platform") is an online marketplace that facilitates connections between Customers and independent Workers.
The Platform does not provide any services directly and is not responsible for the execution, quality, or outcome of any services.
All Workers are independent contractors and not employees, agents, or representatives of Hukam Karen.
Hukam Karen shall not be liable for any service performed by Workers or any misconduct, negligence, or fraud.
Customers may purchase digital "connects" to contact or hire Workers. Each connection may consume connects. Connects are non-transferable except where required by law or expressly stated at checkout.
Workers may purchase digital "applies" to apply for jobs. Each application may consume applies. Applies are non-transferable except where required by law or expressly stated at checkout.
Featured or boosted listings are optional paid promotions. Availability, eligibility, and duration are described at the point of purchase.
Hukam Karen does not guarantee hiring success, job completion, responses, or service quality.
Users are responsible for verifying each other before engagement and use the platform at their own risk.
Users must not engage in fraud, illegal activity, or misuse of the platform.
To the maximum extent permitted by law, Hukam Karen is not liable for any direct or indirect damages, loss of income, or service-related disputes.
Users agree to indemnify and hold harmless Hukam Karen from any claims, damages, or legal actions arising from misuse of the Platform or violation of these terms.
Hukam Karen may suspend or terminate accounts where reasonably necessary for safety, fraud prevention, or legal compliance.
The platform may assist in disputes but is not obligated to resolve them.
These terms are governed by the laws of Pakistan.
Hukam Karen may update these terms from time to time. Material changes will be reflected on this page with a reasonable expectation that continued use constitutes acceptance of the updated terms.
Payments & Digital Purchases
Certain features of Hukam Karen require paid digital purchases. Depending on your role and the products offered, these may include customer connects, worker applies, boosted or featured listings, verification-related services, CV or profile downloads where available, and other premium capabilities introduced from time to time. What you are buying, the quantity, and the price are shown before you confirm payment.
Pricing for digital products is determined by platform administration and may change. Applicable prices, fees, and taxes (if any) are displayed at checkout in the currency and format presented in the product experience. By confirming payment, you authorize the charge for the amount shown for the selected item or package at that moment.
Digital entitlements (for example, connects, applies, or promotional credits) are activated only after successful payment confirmation from the applicable payment gateway. If a payment fails, is declined, abandoned, reversed before settlement, or cannot be verified, the related premium feature will not be activated.
You are responsible for ensuring that billing and contact information you provide is accurate. Duplicate submissions, incorrect references, or mismatched account details may delay activation or require support review.
Hukam Karen may review transactions for fraud, abuse, or policy violations and may delay, withhold, or reverse access where permitted by law, gateway rules, and these terms. Accounts linked to suspected fraudulent activity or abusive chargebacks may be restricted while we investigate in good faith.
Payment Failures & Refunds
Temporary payment failures can occur because of network interruptions, maintenance by banks or mobile wallets, issuer declines, session timeouts, or limits imposed by your payment provider. If you are unsure whether a payment completed, check your official wallet or bank confirmation before attempting again.
Please avoid submitting duplicate payments for the same purchase. If you believe funds were deducted more than once, you were charged without receiving the expected digital entitlement, or you experienced a gateway error, contact Hukam Karen support promptly through official channels and include any transaction or reference numbers shown by your payment provider.
Where refunds or reversals are available, they are processed according to the timelines and procedures of the relevant payment gateway, card network, or financial institution. Hukam Karen will cooperate with reasonable verification steps but cannot guarantee outcomes that depend on third parties.
Hukam Karen reserves the right to investigate disputed transactions. Findings may rely on gateway records, account activity, and information you provide. Nothing in these terms promises a refund where a purchase was successfully delivered and consumed in line with our policies, except where required by applicable law.
Privacy Policy
We collect account and profile information needed to operate the marketplace—such as name, phone number, email, location, and CNIC or verification details where required for trust and safety. We also collect limited technical information (for example, device and log data) to secure accounts and improve reliability.
We use this information for account creation, service matching, payments and billing support, fraud prevention, customer support, analytics in aggregate form where appropriate, and legal compliance.
We may share information with payment gateways, cloud and communications providers, and authorities when required by law or to protect users and the Platform.
We implement reasonable administrative, technical, and organizational safeguards appropriate to the nature of our services. No online service can guarantee absolute security; we work to reduce risk and respond to credible threats.
We retain data as long as necessary for business operations, dispute resolution, and legal obligations, then delete or anonymize it where feasible.
Users may request access, correction, or deletion of personal data subject to legal exceptions (for example, records we must retain for tax or fraud-prevention reasons).
We are not responsible for the privacy practices of independent third parties that operate outside our control.
We use cookies and similar technologies for session management, preferences, analytics, and performance measurement as described in product notices.
This policy may be updated from time to time. We encourage you to review this page periodically.
Payment Information & Security
When you pay for digital products or services on Hukam Karen, payments are processed through trusted third-party payment gateways (for example, Easypaisa). Those providers operate regulated, industry-standard checkout environments designed to protect payment data in transit and at rest according to their own policies and certifications.
Hukam Karen does not store your wallet PINs, one-time passwords (OTPs), full debit or credit card numbers, online banking passwords, or Easypaisa authentication secrets on our own systems. Sensitive authentication steps are completed directly with the payment provider on their secure interfaces.
We may retain limited transaction metadata that is necessary to run the marketplace. This can include transaction or reference identifiers, payment status, the payment channel used at a high level (for example, mobile wallet), the mobile number or email you choose to provide for receipts, timestamps, item descriptions, and amounts in connection with your account.
We use this information for transaction verification, order history, customer support, accounting, fraud prevention, chargeback analysis where applicable, and legal compliance. We apply reasonable safeguards to protect transaction records and associated personal data in our control.
Completing a purchase may redirect you to an official payment gateway page. Always confirm that you are on a legitimate checkout experience operated by the named provider before authorizing a payment.
Secure Payment Processing
Payment sessions are encrypted in line with modern web standards, and funds are routed through established gateways rather than through ad-hoc or unverified channels.
Hukam Karen will never ask you for your wallet PIN or OTP outside the official payment gateway or checkout flow presented by the Platform. If someone claiming to represent Hukam Karen requests sensitive payment credentials by phone, SMS, or unofficial links, do not provide them—contact support only through verified in-app or website channels.
We recommend keeping your device and accounts protected, reviewing notifications from your bank or wallet after purchases, and reporting unfamiliar charges promptly.
Payment & Refund Policy
Payments on Hukam Karen are for digital marketplace products and entitlements. These may include connects, applies, featured or boosted listings, verification services, CV or document access where offered, and other premium features described at checkout.
Checkout is completed through approved third-party gateways using secure, hosted payment pages. Hukam Karen does not collect or store your wallet PIN, OTP, or full card credentials on Platform servers.
Unless an offer expressly states otherwise at the point of sale, digital purchases are generally final once the entitlement has been confirmed and delivered. Purchasing credits does not guarantee hiring outcomes, job placement, responses, or third-party behavior.
If a payment succeeds but your account does not reflect the expected credits due to a verified platform error, contact support with transaction references. Resolution may depend on gateway records and investigation timelines.
Refunds or reversals, when available, follow the policies and processing windows of your bank or payment provider. Hukam Karen will assist with reasonable verification but cannot override financial institutions or wallet operators.
Avoid duplicate payments for the same order. For duplicate deductions or gateway issues, retain receipts and reference IDs and reach out through official support.
The platform may help users communicate about disputes but is not a party to offline agreements between customers and workers.